This Privacy Policy explains how Verli (“we”, “us”) collects, uses, and shares information when you use the Verli browser app, desktop app, and related services (the “Service”). By using Verli, you agree to the practices described here.
Information we collect
Account information
When you create an account we collect the identifiers you provide to our authentication provider (Clerk), such as your email address, name, and authentication credentials. We do not see or store your password directly.
Audio you capture
Verli processes microphone and system audio in real time to produce transcripts and translations. Audio is streamed to our transcription partner (Soniox) solely for the purpose of generating a transcript. Verli does not store raw audio on our servers after the session ends.
Transcripts and share sessions
If you create a share session, the transcript text, language settings, and session metadata are stored temporarily so viewers can follow along. Share sessions expire and are deleted automatically.
Billing and subscription data
If you purchase a subscription or minutes, our billing provider (RevenueCat) and the relevant app store (Apple App Store) process the transaction. We receive subscription status, remaining minutes, and a customer identifier. Payment card details are handled by the store and are not sent to Verli.
Usage and diagnostic data
We collect limited usage and diagnostic data (cookieless product analytics via PostHog, error reports via Sentry, request logs) to keep the Service reliable and understand which parts of the product are used. This may include IP address, browser or device type, pages you visit, and basic app usage events.
How we use information
- To provide real-time transcription and translation.
- To authenticate you and keep your account secure.
- To operate subscriptions, minutes, and promo codes.
- To diagnose bugs and improve reliability.
- To communicate important service notices.
Third parties we share with
We share the minimum data needed with the following processors, each under a data processing agreement:
- Clerk — authentication and account management.
- Soniox — real-time speech-to-text and translation.
- MongoDB Atlas — database hosting for accounts, billing, and share sessions.
- Ably — real-time delivery of transcripts to viewers.
- RevenueCat and Apple — subscription and purchase processing.
- Vercel — web hosting.
- Sentry and Axiom — error and log aggregation.
- PostHog — cookieless product analytics.
We do not sell your personal information. We do not use your audio or transcripts to train machine-learning models.
Retention
Account data is kept for as long as your account is active. Transcripts in share sessions are retained only while the session is live and for a short period after. Billing records are retained as required for tax and accounting purposes.
Your privacy rights
You can access, correct, port, and delete the personal data we hold about you. Delete your account at any time via account deletion; submit other requests (or download a copy of your data) at privacy requests; or email support@verli.app. Depending on where you live, the rights below may also apply.
European Economic Area, Switzerland, and the United Kingdom (GDPR / UK GDPR)
You have the right to access, rectify, erase, restrict the processing of, and port your personal data, and to object to processing based on legitimate interest or direct marketing. Where processing is based on consent, you have the right to withdraw it. Our legal bases for processing are: (1) performance of the contract to provide the Service, (2) our legitimate interest in operating, securing, and improving the Service, and (3) consent where required by law. You have the right to lodge a complaint with your local data-protection supervisory authority. We do not currently offer automated decision-making with legal or similarly significant effects. We have not designated a representative under GDPR Article 27 (or its UK equivalent); you can exercise your rights directly with us at the contact above.
California (CCPA / CPRA)
California residents have the right to know what personal information we collect, the right to delete it, the right to correct it, the right to opt out of the sale or sharing of personal information, the right to limit use of sensitive personal information, and the right not to be discriminated against for exercising these rights. Verli does not sell personal information and does not share personal information for cross-context behavioral advertising. California residents under 18 may also request removal of content they posted; contact us as described above. The "Shine the Light" law (Civil Code §1798.83) gives California residents the right to request information about disclosure of personal information to third parties for direct-marketing purposes — we do not engage in such disclosures.
Brazil (LGPD)
Data subjects in Brazil have the right to confirmation of processing, access, correction of incomplete or inaccurate data, anonymization or deletion of unnecessary or excessive data, portability, information about entities with which we share data, and revocation of consent. Submit requests via the contact above.
Canada (PIPEDA)
Individuals in Canada have the right to access and challenge the accuracy of personal information we hold about them. Complaints may be directed to the Office of the Privacy Commissioner of Canada (priv.gc.ca).
Australia (Privacy Act / Australian Privacy Principles)
Australian residents have the right to access and seek correction of personal information. Complaints may be directed to the Office of the Australian Information Commissioner (oaic.gov.au).
To delete your account, see account deletion. To download a copy of your data or submit any other privacy request, see privacy requests. We aim to respond within 30 days for GDPR / UK GDPR / LGPD / PIPEDA / Australia requests and within 45 days for CCPA / CPRA requests, with shorter timelines where law requires. Because privacy requests on these pages are submitted while signed in, no further identity verification is needed.
Children
Verli is not directed to children under 13 (or the equivalent minimum age in your jurisdiction). We do not knowingly collect information from children.
International transfers
Your data may be processed in the United States and other countries where our processors operate. Where required, we rely on standard contractual clauses for cross-border transfers.
Changes to this policy
We may update this policy from time to time. Material changes will be posted on this page with an updated “Last updated” date.
Contact
Questions about this policy? Email support@verli.app.