We're a small team and we read every message. Send your request here and we'll reply by email.
Looking for setup steps? Our help guides walk you through the most common problems with screenshots.
Send a support request
Tell us what you need help with. We'll reply to the email address you provide.
If the form does not work, email us directly at support@verli.app
Common questions
My microphone or system audio isn't being captured.
On Windows, allow Verli under Settings → Privacy & security → Microphone. For desktop audio, press record and choose any screen in the "Choose a screen" window. Verli hears all sound playing on the PC, so play the call through speakers or headphones that are turned on in Windows. On macOS, allow Microphone and Screen & System Audio Recording under System Settings → Privacy & Security. Restart the app after changing permissions.
The transcript is wrong or missing words.
Transcription is automated and works best with clear audio and a language set that matches what's being spoken. Try adding keywords and context in the AI Assistant panel to nudge the model.
How do I manage my subscription?
If you purchased on iOS or macOS, manage or cancel the subscription in Settings → [your name] → Subscriptions on your Apple device. Web-based subscriptions can be managed from the billing page inside Verli.
How do I delete my account?
Follow the steps at account deletion, or email us and we'll handle it for you.
Where's my data stored?
See the Privacy Policy. It lists the data we collect and the processors we use.